horas711 FAQ

When you register on horas711, we collect your full name, email address, mobile phone number, and date of birth. We also ask for your identity document number (KTP, passport, or equivalent). This information is required by law to verify your identity and prevent fraud and money laundering.

After you create your account, we send a verification email to confirm your email address. You must verify your email before you can deposit funds. We also send a verification code to your mobile number. This two-step verification protects your account from unauthorized access.

We do not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may charge a fee depending on your payment method. For example, if you deposit via DANA, e-wallet, mobile banking, or local payment, your e-wallet provider may apply a transaction fee. If you deposit via online payment or direct bank transfer (e-wallet, mobile banking, local payment, online payment), your bank may charge a fee.

We recommend checking with your payment provider before you deposit. The fee, if any, is deducted by your bank or e-wallet, not by horas711. We process all deposits and withdrawals at no charge.

Before you start betting on horas711, read our terms and conditionsThis page covers account opening, deposit and withdrawal rules, bonus terms, and dispute resolution. It also explains what conduct is prohibited on our platform.

We also recommend reading our legal noticewhich explains that our services are available only where local law permits. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction.

No. Each user may maintain only one account on horas711. Creating multiple accounts to circumvent our terms, claim multiple bonuses, or evade account restrictions is prohibited. If we detect multiple accounts linked to the same person, we may suspend or close all accounts and forfeit any balance.

If you have forgotten your password or cannot access your account, contact our support team. We can help you recover your account or reset your password. Do not create a new account.

If your deposit does not complete, the funds remain in your bank account or e-wallet. We do not charge you if a transaction fails. Common reasons for failed deposits include insufficient balance, incorrect account details, or a temporary network issue.

If you deposit via e-wallet, mobile banking, local payment, online payment, or e-wallet and the transaction fails, check your e-wallet balance and try again. If you deposit via mobile banking or direct bank transfer (local payment, online payment, e-wallet, mobile banking), verify that you entered the correct Virtual Account number. If the problem persists, contact our support team with your transaction reference number.

We protect your account data with encryption and secure storage. All data in transit (when you log in, deposit, or withdraw) travels through an encrypted SSL/TLS channel. Your personal information is stored in encrypted databases on secure servers.

We limit access to your data to horas711 employees and contractors who need it to operate our platform. We do not sell your data to advertisers or share your betting history with external companies. For detailed information about how we collect, use, and protect your data, see our privacy policy

Free bets and free spins are promotional offers we provide to new and existing users. Free bets allow you to place a bet without using your own funds. Free spins allow you to spin a slot game without paying. These offers appear in your account under the "Promotions" or "Offers" section.

Each offer has terms and conditions, including an expiration date and wagering requirements. For example, a free bet may expire after 7 days, or a free spin may require you to wager the winnings 3 times before you can withdraw. Read the terms carefully before you use an offer.

Our support team responds in English and local languages. You can contact us through the in-app help menu or email. We respond during business hours. Response times vary depending on the volume of inquiries.

If you have a question about your account, a transaction, or our games, contact our support team. We can help you with account recovery, payment issues, game rules, and general inquiries about horas711.

We protect your account data with encryption and secure storage. All data in transit (when you log in, deposit, or withdraw) travels through an encrypted SSL/TLS channel. Your personal information is stored in encrypted databases on secure servers.

We limit access to your data to horas711 employees and contractors who need it to operate our platform. We do not sell your data to advertisers or share your betting history with external companies. For detailed information about how we collect, use, and protect your data, see our privacy policy